Community Guidelines

Building a respectful, safe, and thriving community together

Welcome to the rentA community! These guidelines help create a positive experience for everyone. By using our platform, you agree to follow these standards and help us maintain a trustworthy marketplace.

We believe in empowering our community to self-regulate through ratings and reviews, but we also actively monitor for violations and take action to protect our users.

Our Core Values

Respect

Treat all community members with kindness and consideration. We celebrate diversity and promote inclusivity.

Trust

Build trust through honest communication, accurate listings, and reliable service. Be the user you'd want to interact with.

Communication

Respond promptly and clearly. Good communication prevents misunderstandings and builds positive relationships.

Accountability

Take responsibility for your actions. Honor commitments, admit mistakes, and work to make things right.

What We Expect

Be Honest and Transparent

Provide accurate descriptions and photos of items. Disclose any defects or issues upfront.

Communicate Respectfully

Use polite language and professional tone in all interactions. Avoid harassment, discrimination, or offensive content.

Honor Your Commitments

Follow through on rental agreements. If plans change, notify the other party as soon as possible.

Respect Property

Treat rented items with care. Return items clean and in the same condition you received them.

Respond Promptly

Reply to messages and requests within 24 hours. Quick responses create better experiences for everyone.

Leave Honest Feedback

Provide truthful, constructive reviews. Help others make informed decisions through your experiences.

What's Not Allowed

Scams and Fraud

No misrepresentation, fake listings, or attempts to deceive other users. All information must be accurate and truthful.

Harassment and Abuse

No bullying, threats, hate speech, or discriminatory behavior based on race, religion, gender, sexuality, or other protected characteristics.

Spam and Manipulation

No spam, fake reviews, vote manipulation, or artificial inflation of ratings. All interactions must be genuine.

Illegal Activity

No illegal items, services, or activities. This includes stolen goods, prohibited substances, weapons, or anything violating local laws.

Circumventing the Platform

All transactions must go through rentA. No off-platform payments or attempts to avoid service fees.

Multiple Accounts

One account per user. No creating fake accounts to manipulate ratings, avoid bans, or deceive others.

Enforcement and Consequences

Minor Violations

First-time or minor infractions

•Warning notification
•Required review of community guidelines
•Temporary restriction of certain features

Serious Violations

Repeated violations or significant misconduct

•Temporary account suspension (7-30 days)
•Removal of listings or content
•Loss of badges or trust indicators

Severe Violations

Major policy violations or illegal activity

•Permanent account termination
•Ban from creating new accounts
•Report to law enforcement if applicable

Reporting Violations

If you witness or experience behavior that violates these guidelines, please report it immediately.

You can report users, listings, or messages directly through the platform. All reports are reviewed by our support team within 24-48 hours. We take every report seriously and investigate thoroughly.

Reports are confidential, and we protect reporters from retaliation. You can also remain anonymous when submitting a report if you prefer.

Report a Violation Safety Center

Let's Build an Amazing Community

These guidelines evolve as our community grows. We welcome your feedback and suggestions.

Thank you for being part of rentA and helping us create a marketplace built on trust, respect, and shared prosperity. Together, we can make renting better for everyone.

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